Meadows Mountain Realty Vacation Rental Policies
Accommodations: All of our vacation properties are individually owned and they reflect each owners taste and requirements. If you have specific standards or requirements for your vacation residence, we advise a personal inspection of the property prior to making reservations. Property descriptions include the maximum number of guests allowed in each home. In most instances, that is two persons per bedroom. House parties are prohibited! Tenants may be asked to leave immediately without refund if the limits are exceeded or the reservation is misrepresented.
Amenities: All of our homes are attractively furnished and linens are provided at no extra
Check-In time: Please plan to arrive at our office located at 41 Church Street in Highlands between 3:00 and 5:00 p.m. If you know you will arrive after 5:00 p.m., please call in advance to make other arrangements. You will be able to come by our office the following business day to complete your check-in.
Check-out time: Please plan to check out no later than 10:00 a.m. to allow the housekeepers enough time to clean for the next tenant or the owner. On the morning of your check-out, please lock all doors and windows and return the keys to our office. There will be a $10.00 charge for any keys not returned and an additional fee for late check-out not previously approved.
Deposits: A deposit of 50% of the rental amount, any insurance coverage, and the reservation fee is required within 7 days of booking to secure your reservation. The balance of your rent, security deposit, cleaning fee, taxes and any other applicable charges are due at least 7 days prior to your arrival. Payment may be made by Visa, MasterCard, Discover or by check or cash. Checks returned NSF will be subject to a $30.00 service fee.
Cancellation Policy: Travel Insurance is available at the time of your reservation through Travel Guard. If travel insurance is not purchased, the tenant is responsible for the rent unless we are able to re-rent the property for the entire lease period. Any advanced payments will be refunded, less a $100.00 cancellation fee, only if we are able to re-rent for the same time period and with the same terms. In the unforeseen event that a reserved property becomes unavailable, we reserve the right to move the tenant to a comparable property. There will be no refund of monies for unfavorable weather or acts of God. We highly recommend purchasing Travel Insurance. All cancellations must be made in writing: letter, email or fax.
Security Deposit: A security deposit is required for all rentals. The Accidental Rental Damage Insurance offered through Travel Guard is $69.00 and offers coverage up to $3000.00 for accidental damage to the property. The leased premises should be left in the same condition as at the start of the rental period and the tenant agrees to reimburse the owner for any damage caused to the property during their stay. The property will be cleaned, inspected and inventoried after every departure.
Inspections: It is understood that the Agent has the right to inspect the premises after Tenant has vacated to determine if any loss or damage was incurred by the Tenant during the lease period. In the event of any loss or damage to the premises or personal property of the Owner during the lease period, payment for said loss will be deducted from the security deposit.
Cleaning fees: All of our properties are professionally cleaned before you arrive and after you leave. Cleaning issues must be reported to Meadows Mountain Realty within 90 minutes of arrival. Please respect the owners property by taking care of it as if it were your own. A final cleaning fee is required for all rentals. If extra cleaning is required in excess of cleaning fee collected, it will be deducted from the security deposit.
Pets: The acceptance of any particular pet is at the discretion of the owner. We reserve the right to refuse certain types of pets. Please be respectful of the homeowner and clean up after your pet.
Firewood: Firewood is NOT provided with the rentals that have wood-burning fireplaces. Firewood may be purchased through Meadows Mountain Realty with advance notice, or small amounts which are easy to carry can be purchased at the grocery stores.
Smoking: ALL OF OUR PROPERTIES ARE SMOKE FREE. Most have an area outside suitable for smoking. Please be courteous and smoke responsibly. Exercise caution when extinguishing tobacco products, use only approved container provided and never throw smoking materials on the ground due to fire hazard. Additional fees will be added to any rental where evidence of smoking in the home is found.
Telephone and Internet: All homes are equipped with telephones and local calls to Highlands, Cashiers, Glenville, Sapphire and Franklin are at no charge. Please plan to use your calling card, credit card or cell phone for long distance calls. Most homes have high speed internet available, some with wireless capability. There are also Wi-fi hot spots in town.
Cable/Satellite: All of our homes offer television service. There will be instructions in the property book outlining the service with a channel guide.
Grills: All homes are equipped with outdoor grills. If the grill is propane, please make sure you turn the gas tank off after use and let us know if the tank is low or out of fuel. If the grill is charcoal, please make sure to dispose of COOLED ashes after use.
Trash Removal: Our properties have trash pick-up provided. Please do not put trash out for pick up until the morning of collection day. We have bears and other critters who take great joy in scattering trash around the premises. If no pick-up is provided, please take your trash to the Buck Creek Trash and Recycling facility or the Rich Gap Trash and Recycling facility. Directions to the closest facility is provided in your Property Book. If we have to dispose of trash left behind, there will be an additional $50.00 charge.
However, mechanical failures of appliances, air-conditioning or heating systems are beyond our control and no refund or rent reduction will be given. Many of our homes are on septic systems. Please use care with what is flushed.
Property for Sale: In the event a property is listed for sale or becomes listed for sale, the Tenant agrees to allow the property to be shown to prospective purchasers between the hours of 11 am and 3 pm Monday through Saturday. Every effort will be made to give sufficient advance notice to the Tenant of any showings.
Lockout: In the event that you become locked out of the home during business hours, you may pick up a key at our office and return it when you have gained entry. After hours you will need to call the office, 828-526-1717, where the call will be forwarded to an agent who will be able to assist you.
Vacation Rental Agreement: Prior to occupancy, all tenants must sign a Vacation Rental Agreement (411-T) as set forth by the North Carolina Vacation Rental Act. The rights and obligations of the parties to this Agreement are defined by law and include unique provisions permitting the disbursement of rental proceeds prior to tenancy and expedited eviction of tenants. Your signature on the agreement, or payment of money, or taking possession of the property after receipt of this Agreement, is evidence of your acceptance of this agreement.
Agency Disclosure: Meadows Mountain Realty is an agent of the Owner of the Rental Property.